Lookup Account Info
1.1. Use this contact information to look up info about your subscription at our authorized merchant CCBill:
- Look up on-line: click here
- If you was unable to look up through our authorized merchant CCBill website, please call or e-mail them with your details.
888.596.9279 or 480.449.7751
1.2. Use this contact information to look up info about your subscription at our authorized merchant SegPay:
- Look up on-line: click here
- If you was unable to look up through our authorized merchant 2000 Charge website, please call or e-mail them with all your details.
1.3. Or contact with your site webmaster: email@example.com
Site access problems
2.1 I've lost my password (or username)
Just enter the Lookup Your Info section of this site. If you still have at least some info about your subscription, your username, password and all other data will be sent to you via e-mail. Note that they are sent to the address you've entered during the subscription. If you've managed to enter your e-mail address incorrectly, write to firstname.lastname@example.org
2.2. I've not prompted to enter my username and password during the subscription and thus can't enter the site (AKA "my PC bluescreened when I was promted to enter my username and password")
Write to email@example.com as soon as possible. We'll assign you the username and password. Don't forget to tell us some info about your subscription so we could identify you.
2.3. My password suddenly stopped working.
Make sure your subscription period not ended yesterday. If you are sure it didn't, write to firstname.lastname@example.org. It is probably that your account was locked for some reason. The most usual reason for this is a password sharing. If there is a suspicion that other people do enter the site under your username and password, your account is locked and current subscription is canceled. If you then write to the site support, your account would be unlocked. Be warned however that if the accident would repeat your account is closed permanently.
Subscription cancellation problems
3.1. I want to cancel my recurring subscription.
Just send a letter with your username and sitename to email@example.com and your subscription will be cancelled by the support team in 48 hours. But please try not to do it the last hours before the next billing date.
Remember, you have to know your subscription number to cancel the subscription online.
3.2. Will I be able to access the site after I've canceled my subscription?
Yes, you will. The cancellation merely forces your subscription not to renew. It does not affect site access in any way. You would be able to enter the site till the end of your current subscription period. So there is no point in canceling subscription the last day before it ends. If you definitely want to cancel, do it immediately.
3.3. I've filled the online subscription cancellation form but get the respond "Subscription not found in the database".
The most obvious reason is that you've entered something incorrectly. Usually it is either subscription number or e-mail address. If your e-mail address is entered incorrectly during the subscription, write to firstname.lastname@example.org.
3.4. How do I know that my subscription is canceled and I won't be billed for another month?
You could tell that your subscription is canceled when you've seen the words "Subscription is canceled" either in a letter or on the screen after you've filled the form. If there were no such words, then your subscription is probably still active. There also should be a letter called "Subscription canceled notification". It is sent to you the moment you've canceled your subscription but you'll see it only if you've entered the correct e-mail address during the subscription.
As for another month billing, we could ensure you that no one is billed after his/her subscription is canceled.
Playing video clips
4.1. When I click on the link the Windows Media Player (or RealPlayer) does appear, then I've asked for password and/or the downloading process stops.
The easiest and the most reliable way to download the clip is to right-click on the link and then choose "Save Target As..." option. It is recommended that all downloading manager programs (like GetRight) are turned off. This way you even won't be prompted to enter the password again.
4.2. I've downloaded the video, but my player does not display anything.
As all video clips are compressed with different codecs, we recommend you the list of video formats and players for their review:
Video formats Recommended players
wmv Windows Media Player
Windows Media Encoder for the on-demand and live streaming video shows
Macromedia Flash for the fun stuff and games I have
If you have a new PC running Windows XP, you need to download and install the Java plug-in from Sun Microsystems. This will give you the Java engine you require to see everything on my site, and every other website in the Internet!